Insurance Service Agent
TYPE: Full Time Regular
LOCATION: Oklahoma City
Job Order ID: 0909ISA
Job Description
Be a part of a growing team with one of America's most respected brands at a state-of-the art Operations Center in Oklahoma City. In this position, you will play a critical role in building a new operation and growing your career in a strong sales and customer service environment.
Company has strong values, positive culture, strong career upside with varied opportunities for advancement.
An Insurance Service Agent is a key contact point for transacting business for AAA insurance policyholders. Agents respond to telephone inquiries regarding account processing or billing status, new applications, and policy change requests. Agents handle endorsements and cancellation information.
Job Responsibilities
- Processes routine auto insurance inquiries and transactions
- Endorses auto policy changes with premium impacts
- Completes necessary auto insurance paper forms (cancellation requests, lien holder statements, loss payee and request for additional information)
- Processes basic policyholder billing inquiries
- Responds to and resolves policy holder complaints
- Maintains a high level of service with policyholders
- Meets defined performance targets
- Enrolls policyholders in additional AAA services that will meet their needs
- Assist Auto Insurance Servicing
- May assist Membership and Sales Servicing
- Manage workload in a fast paced environment
Job Requirements
- Good command of the English language - in both verbal and written communication
- Basic math skills
- Typing (35 wpm minimum)
- Basic computer and data entry skills
- Experience using Microsoft Word, Outlook and other standard software products
- Ability to learn to use additional AAA specific software such as MemberPoint and Mileage Calculator
- Professional telephone skills
- Understands and applies sales techniques where appropriate
- Strong interpersonal and customer service skills
- Ability to identify customer needs and recommend solutions
- Uses good judgment
- Ability to work efficiently as an individual contributor or as part of a team
- Minimum 1 year prior customer service experience is preferred
- Bilingual in Spanish preferred
- High school diploma or equivalent
How to Apply
Please submit your application (or click on “Register/Apply” on our web site (www.veterans2work.org). Please indicate the job title or Order ID you're applying for where indicated. We look forward to helping you find the job that’s right for you. If you're already registered, send us an email at recruiting@veterans2work.org.
Veterans2Work is focused on helping veterans find and keep suitable employment. We work with businesses to encourage them to hire veterans, either directly or through the veteran-delivered services we provide. We're growing rapidly and are looking for market research, telephone sales, inbound customer service, technical support and knowledge workers to help our clients acquire and keep their customers.
This is a great opportunity to join a team dedicated to 1) helping you be successful in work that's meaningful to you; 2) helping you learn from among the best; demonstrating that special needs veterans working from their homes can perform to the highest standards, and 4) having fun.
